Privacy Policy
Effective Date: September 30, 2025
Last Updated: September 30, 2025
Introduction
KALE Functional Medicine (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website kalemd.com (the “Site”), use our services, make purchases from our online shop, or interact with our patient portal and scheduling system.
IMPORTANT: This Privacy Policy covers information collected through our website. Our healthcare services are also governed by our HIPAA Notice of Privacy Practices, which you receive separately as a patient. For questions about how we handle your protected health information as a patient, please request a copy of our Notice of Privacy Practices.
Information We Collect
Information You Provide to Us
Account and Profile Information:
- Name, email address, phone number, mailing address
- Date of birth and demographic information
- Username and password for patient portal access
- Payment information for online shop purchases
Health and Medical Information:
- Information provided through appointment booking forms
- Health history and condition information submitted through intake forms
- Information provided in course enrollments (such as our menopause course)
- Communications with our healthcare providers
Shop Purchase Information:
- Billing and shipping addresses
- Purchase history and product preferences
- Payment card information (processed securely through our payment processor)
Communications:
- Information in emails, messages, or other communications with us
- Newsletter subscription information
- Course enrollment and participation data
Information Collected Automatically
Usage Data:
- IP address, browser type, and device information
- Pages visited, time spent on pages, and navigation paths
- Referral sources and search terms used to find our site
Cookies and Tracking Technologies:
- We use cookies and similar technologies to enhance your experience
- Analytics data to improve our website and services
- See our Cookie Policy for detailed information
How We Use Your Information
We use your information for the following purposes:
Healthcare Services:
- Scheduling and managing appointments
- Providing functional medicine services
- Maintaining your patient portal account
- Sending appointment reminders and healthcare communications
Shop Operations:
- Processing and fulfilling orders
- Managing returns and customer service
- Sending order confirmations and shipping updates
Educational Content:
- Delivering course content and materials
- Tracking course progress and participation
- Providing course-related support
Marketing and Communications:
- Sending newsletters (with your consent)
- Providing information about our services, products, and courses
- Sending promotional offers and updates
- You may opt-out of marketing communications at any time
Website Improvement:
- Analyzing site usage and improving user experience
- Troubleshooting technical issues
- Enhancing security and preventing fraud
Legal and Compliance:
- Complying with legal obligations
- Protecting our rights and property
- Enforcing our terms and policies
How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers:
- Payment processors for shop transactions
- Scheduling system providers
- Email service providers
- Website hosting and analytics providers
- Course platform providers
Legal Requirements:
- When required by law or legal process
- To protect our rights, property, or safety
- To enforce our Terms of Service
Business Transfers:
- In connection with a merger, acquisition, or sale of assets
With Your Consent:
- When you explicitly authorize us to share information
Protected Health Information (PHI)
For information about how we handle Protected Health Information (PHI) as defined under HIPAA, please refer to our Notice of Privacy Practices provided to patients. PHI collected in the course of providing healthcare services is subject to HIPAA regulations and is handled separately from general website information.
Data Security
We implement appropriate technical and organizational security measures to protect your information, including:
- Encryption of sensitive data in transit and at rest
- Secure payment processing through PCI-compliant providers
- Regular security assessments and updates
- Access controls and authentication requirements
- HIPAA-compliant systems for protected health information
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
Access and Correction:
- You may request access to your personal information
- You may request corrections to inaccurate information
Marketing Opt-Out:
- Unsubscribe from newsletters using the link in emails
- Contact us to opt-out of promotional communications
Cookie Management:
- Adjust your browser settings to refuse cookies
- Note that some features may not function properly without cookies
Account Deletion:
- Request deletion of your account by contacting us
- Note that we may retain certain information as required by law or for legitimate business purposes
California Residents:
- California residents have additional rights under the CCPA
- Contact us for information about your California privacy rights
Patient Portal and Mobile App
Our patient portal and Patient Rewards mobile app are governed by separate terms and privacy practices in addition to this policy. These systems contain protected health information and are HIPAA-compliant.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy on our website
- Updating the “Last Updated” date
- Sending email notification for significant changes
Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us:
KALE Functional Medicine
230 Westcott St. Suite #208
Houston, TX 77007
Email: [email protected]
Phone: (713) 660-6620
For questions about Protected Health Information, please request our HIPAA Notice of Privacy Practices or contact our Privacy Officer.
